Privacy Policy -

General Privacy Policy

QUAXAR.COM INC
QUAXAR MEXICO S.A. of C.V.

Overview

Quaxar is committed to ensuring the privacy and security of all individuals who interact with its services. This Privacy Policy outlines the types of data we collect, how we use it, the choices you have, and how we ensure its protection. Our policies comply with applicable international and local data privacy regulations.

Scope

This Policy applies to all users (“Users” or “End Users”) who access or use the services provided by Quaxar.com, Inc. and Quaxar México S.A. de C.V. (collectively “Quaxar”, “we”, “our”, or “us”), including:

The website: www.quaxar.com
Free on-site WiFi services
CRM systems
Loyalty programs
Digital forms and applications
Social media platforms managed by or on behalf of Quaxar
Third-party systems used in connection with Quaxar’s offerings

It also applies to:

Quaxar employees and contractors who handle personal data
Third parties and affiliates engaged in data processing activities for Quaxar

This Policy governs both Personally Identifiable Information (PII) and Non-Personally Identifiable Information (Non-PII) collected via online forms, user accounts, analytics tools, marketing campaigns, cookies, and social network integrations (e.g., Facebook OAuth).

Purpose

This privacy policy (the “Privacy Policy”) discloses the privacy practices for Quaxar.com, Inc. on its website (www.quaxar.com) (the “Website”) and through the services it offers elsewhere and otherwise (including its on-site free WiFi service) (together with the Website, the “Services”). Quaxar.com, Inc (“Quaxar”), the provider of the Services (referred to as “us” or “we”), is committed to protecting your privacy. Please read the following to learn what information we collect from you (the “User” or the “End User”) and how we use that information. If you have any questions about our privacy policy, please email us at privacy@quaxar.com.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING OUR WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND TO ALL THE TERMS OF THIS PRIVACY POLICY, OUR WEBSITE TERMS OF SERVICE AND/OR OUR ON-SITE WIFI TERMS OF SERVICE. IF YOU DO NOT AGREE TO THESE TERMS, EXIT THIS PAGE AND DO NOT ACCESS OR USE THE WEBSITE OR OUR SERVICES.

Glossary of Terms

PII (Personally Identifiable Information): Any information that can be used to identify an individual, such as name, email, phone number, etc.
Non-PII: Information that cannot identify an individual, like browser type or device model.
CRM: Customer Relationship Management – platforms or systems used to manage customer interactions.
OAuth: An open standard for access delegation, commonly used to log into third-party websites using credentials from services like Facebook.
MAC Address: A unique identifier assigned to network interfaces for communications on the physical network segment.

Changes to Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Material changes will be communicated via the Services, by email, or by public notice. Please review this Policy periodically to stay informed.

Types of Information Collected & Uses

This section outlines the categories of information that Quaxar collects and how it is used to provide and improve our Services. We collect both Personally Identifiable Information (PII) and Non-Personally Identifiable Information (Non-PII) through direct interaction, automated systems, and third-party tools.

Personally Identifiable Information (PII)

This includes information that identifies you, such as name, email, address, phone, date of birth, and payment data. We collect this during account creation, transactions, surveys, CRM and loyalty interactions, and WiFi access via Facebook OAuth.

Uses include:

Service operation and customization
CRM and loyalty program participation
Troubleshooting and legal compliance
Communications and marketing (with consent)

Non-Personally Identifiable Information (Non-PII)

Collected via cookies and tracking tools, this includes IP addresses, device types, URLs, and MAC addresses.

Uses include:

Analytics and trends
Advertising and remarketing
Service performance improvements

Linking MAC Address to PII

By participating in certain activities, you consent to us linking your device’s MAC address and location to your PII for service delivery, analytics, and CRM. This is particularly relevant when you access our WiFi networks, including those deployed in our ‘Hangar de Clientes’ locations, where we may collect data such as your device identifier (MAC address), connection time, location data, and browser information.

This data is used to:

Identify returning users
Analyze traffic and usage behavior
Enhance personalized experiences and service offerings

Release of Information

This section outlines the circumstances under which Quaxar may disclose or share the information it collects with third parties. Such disclosures are limited to what is necessary for the performance of services, compliance with legal obligations, or to safeguard our operations and users. We maintain strict protocols to ensure that any data shared is treated with confidentiality and processed only for legitimate, clearly defined purposes.

Personally Identifiable Information

We do not sell or rent your data. We may share it with:

Third-party service providers who assist with services such as payment processing, customer support, marketing, hosting, analytics, and IT operations.
Affiliates (such as WiFi hotspot hosts or CRM/loyalty partners) where sharing is necessary to operate joint services, such as data capture through the ‘Hangar de Clientes’ for personalized marketing, analytics, and reporting.
Legal and regulatory authorities, when required to comply with laws, regulations, or valid legal processes.
Successor entities, in the event of a merger, acquisition, or asset sale involving Quaxar.

Each third party receiving data must adhere to privacy and security standards that meet or exceed those of Quaxar. We also limit data sharing to only what is necessary for specific business purposes and ensure contracts with such parties include data protection clauses.

If you participate in a promotion or connect to a WiFi hotspot at a partner location, your PII may be shared with that specific Affiliate for the sole purpose of delivering the relevant service or engagement. Affiliates are instructed to use this information only for the agreed purpose and are bound to confidentiality obligations. However, Quaxar disclaims liability for independent misuse of data by third parties outside of those contractual purposes.

Non-Personally Identifiable Information

May be shared with advertisers or analytics partners in aggregated formats to improve service or advertising performance.

User Rights & Choices

Quaxar respects your rights regarding your personal data. We provide transparent mechanisms for you to access, manage, and control how your data is collected and used.

You have the right to:

Access and Correction: You can access and modify your personal data at any time via your user account settings. We encourage you to keep your information accurate and up to date.
Data Portability: Upon request, and where applicable by law, we will provide a copy of your data in a structured, commonly used, and machine-readable format.
Opt-Out of Promotional Communications: You can unsubscribe from promotional emails via the unsubscribe link in the message, by emailing us at optout@quaxar.com, or through a written request.
Withdrawal of Consent: If you previously consented to the use of your data (e.g., for CRM or marketing purposes), you may withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Restriction and Objection: Where applicable, you may request that we limit the processing of your data or object to specific uses, particularly in cases of direct marketing.
Right to Erasure (“Right to be Forgotten”): You may request deletion of your personal data. However, please note we may retain certain information for legitimate business or legal purposes, including transaction history and backup retention.

Note: You cannot opt out of essential administrative communications necessary for your service experience (e.g., service updates, billing notices).

To exercise any of these rights, contact us at privacy@quaxar.com with clear instructions and verification of your identity.

Security of Information

Quaxar takes the protection of your personal data seriously and applies a combination of technical, organizational, and administrative safeguards to prevent unauthorized access, use, or disclosure.

We employ the following security measures:

SSL/TLS encryption to secure data in transit
Firewalls and intrusion detection systems to monitor unauthorized activity
Role-based access controls to limit data access to authorized personnel only
Encrypted data storage and secure backup protocols
Regular security audits, patching, and system updates
Employee training on data protection and cybersecurity best practices

We also require that any third parties handling personal data on our behalf maintain equivalent data protection standards. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

In the event of a data breach involving your personal information, we will notify you in accordance with applicable laws and regulations.

Data Retention

Quaxar retains personal data only for as long as it is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, contractual, accounting, or reporting requirements.

Retention periods may vary depending on the type of data and the context in which it was collected, but in general:

User account information is retained for the duration of the account’s activity and for a reasonable period afterward to comply with legal obligations and resolve disputes.
WiFi session data, CRM interactions, and loyalty records are retained according to industry best practices and client requirements, typically no longer than is necessary for campaign and analytics purposes.
Email correspondence and customer service logs may be kept to improve services and handle inquiries, usually up to 24 months.
Backups containing personal data may persist temporarily, even after deletion requests, but will be securely deleted in accordance with our backup lifecycle policies.

In all cases, Quaxar ensures that personal data is securely destroyed or anonymized when it is no longer required.

International Data Transfers

If personal data is transferred or accessed from outside of Mexico, the United States, or the European Union, such transfers are conducted in compliance with applicable laws and with appropriate safeguards in place. These may include:

Standard Contractual Clauses approved by regulatory authorities
Binding Corporate Rules
Certifications or codes of conduct approved by recognized supervisory bodies
Explicit user consent when required

Data processors located in other jurisdictions must meet Quaxar’s privacy and security standards.

Tracking Technologies

Quaxar uses a variety of tracking technologies to gather information that helps us understand user behavior, enhance user experience, deliver relevant content, and improve the performance of our Services. These technologies also allow us to support operational security, monitor service health, and facilitate marketing optimization. The information collected may include browsing patterns, device information, location data, and engagement with our content.

Cookies

Cookies are small data files stored on your device that help us remember your preferences, authenticate your session, and gather analytics. These may be:

Session cookies: which expire once you close your browser
Persistent cookies: which remain until deleted or expired

We use first-party and third-party cookies to:

Personalize content and features
Analyze website traffic and performance
Deliver targeted advertising based on your interactions
Integrate with third-party platforms, such as CRM and loyalty tools

You can control cookie usage through your browser settings. Disabling cookies may affect the functionality of certain Services.

Pixel Tags & Web Beacons

Pixel tags (also called web beacons or clear GIFs) are small transparent images embedded in web pages or emails that allow us to:

Track user interactions with content (e.g., open rates, click-through)
Measure the effectiveness of email campaigns
Improve CRM profiling and segmentation
Support marketing attribution and performance metrics

These technologies may also be implemented by our marketing and affiliate partners in coordination with Quaxar. Any third-party tracking is governed by the respective party’s privacy practices, and we encourage reviewing their policies for further information.

Used to track engagement on our site and in emails. Also used for CRM and affiliate marketing performance.

Third-Party Websites

Our Services may contain links to third-party websites, platforms, or applications that are not operated or controlled by Quaxar. These include, but are not limited to, payment gateways, external content providers, social media networks, partner campaigns, and WiFi portal authentication services.

We provide these links for convenience and informational purposes only. When you interact with these third-party sites, their own privacy policies and terms of use govern your interactions. We strongly encourage you to review their privacy practices before submitting any personal data.

Quaxar is not responsible for and does not endorse or control the content, policies, or practices of third-party services. We disclaim any liability for the handling of personal data by such third parties once you leave our Services or are redirected to their platforms.

If you have concerns about how your information may be used by a third-party service linked from our platform, we recommend contacting them directly or refraining from engaging with their services.

Children

Our Services are not intended for individuals under the age of 18. We do not knowingly collect, solicit, or process personal information from minors. If we become aware that we have inadvertently collected personal data from a user under the age of 18, we will take reasonable steps to delete such information from our records.

We strongly encourage parents or legal guardians to supervise their children’s internet use and to help enforce this policy by instructing minors never to provide personal information through any of our Services. If you believe that we may have collected information from a minor, please contact us immediately at privacy@quaxar.com so that we can investigate and take appropriate action.

Contacting Us

If you have any questions, concerns, or comments about our privacy policy, you may contact us at privacy@Quaxar.com.

Plan Version History

Version	Date	Description
1.0	December 2018	Initial Privacy Policy
2.0	December 2019	Privacy Policy Review
3.0	December 2020	Privacy Policy Review
6.0	December 2021	Privacy Policy Review
7.0	December 2022	Privacy Policy Review
8.0	December 2023	Privacy Policy Review
9.0	December 2024	Full policy revision including Overview, Scope, CRM, Loyalty

REVIEW CYCLE: Annual, at least, and as needed.

The owner of this document is the QUAXAR Administration Team who must check and, if necessary, update the document at least once a year.

Quaxar® 2025 Proprietary & Confidential