Lessons from football: how to keep your most loyal customers happy

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By Emma Heald

Anyone who knows me knows that when it comes to football, I’m an England fan all the way. No matter how miserable their performance on the pitch, the next time there’s a match I’ll be there with my England shirt on and my flag waving happily from the front of the house.

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Are Gen Y loyal? – Loyal to what?

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By Miguel Molina Cosculluela

The world of loyalty and branding revolves around consumers. As new generations emerge there is a distinct change in the way loyalty is perceived. As marketing companies are always in the lookout for newer customers, it is obvious that they need to embrace the Millennial or Gen Y group into their arms, not only due to the important number of its members, but Gen Y has a lot of influence in the society, in commerce and culture. It is no secret that this group opens great opportunities for the business community.
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And now… Who can help us?

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By Victor Rojas

We usually do not want anybody to come and tell us what to do or not. The fact is that we live in a period where the new generations seem to incorporate a full-control inbuilt chip that leads them to believe they know everything about everything.

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Grupo BT Podcast: Uso Online como Medio

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Logo BTSeguimos con nuestro invitado Carlos Ulibarri, Director General de Grupo BT. Ahora hablaremos de que esta pasando con el Uso Online como Medio, como esta creciendo, hasta donde llegara y las limitaciones que puede haber.

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Effective Customer Acquisition for 2010

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By Molina-Cosculluela

The success of any business initiative depends largely on the principles, strategy, solutions, applications and systems of an organization. Often organizations have to sustain a cutthroat climate where survival and growth would be the two paradigms to take businesses forward. The finite way to improve businesses is to get the appreciation from the people driving the business, yes we are talking about the Customers.

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